we will carry out our promises if you use our company products
1, timely provision of all the technical information and drawings provided by the contract, when necessary, invite users to participate in the technical design review of our company to provide technical information, guidance.
Technical advice Main content: product introduction, product selection, guidance equipment installation, commissioning, operation and routine maintenance。 Guidance: telephone, fax and e-mail exchange of information, to the company to visit, on-site guidance。
2, accept the user for product quality supervision and testing.
Where to buy or order the company's products, users can product assembly, during the test to the company for quality supervision.
Where the company's products, users may request the relevant departments for testing.
3, the implementation of product quality "Three Guarantees"
Package used: Where the company's products produced by the formal installation, put into normal operation, including the normal use of the user package;
Repair: Where the company's product sales within a year, is a product quality problems (identified) package repair
Replacement: Where the company's products sold within a year, because of product quality problems can not be repaired, the company with the same model (not outdated) with the specifications of the product replacement.
4, to strengthen the pre-sale, sale, after-sales service, users within 24 hours of rapid service, the whole process of service, life-long service, implement in the product manufacturing, installation, commissioning and maintenance of the entire process.
When users who use our products find out the product quality problems, after the users get in touch with the company's functional departments, the company within 24 hours (within 48 hours outside the district) put forward the handling opinions or send them to the scene for handling。
5, the implementation of life-long product discount service.
Where the company's products produced during the life (usually 20 years), the need to lift inspection, repair, alteration, the original user only charge the cost of fees.
6, according to the special requirements of users to design, production.
Where the company can produce power transformers, rectifier transformers, furnace transformers, electromagnetic separators, etc., can be user-specific energy-saving, use, shape and other requirements for design and production.